Return & Refund Policy

At Fentra, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with returns and refunds.

If you have any questions about our policy, please contact us at help@fentra.in.

1. Return & Exchange Eligibility

We offer a [7/14/30]-day return and exchange window from the date your order is delivered. To be eligible for a return or exchange:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Items must have all original tags, packaging, and accessories attached.

  • Proof of purchase or order number must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded unless they arrive damaged or defective:

  • Final sale or clearance items

  • Intimate apparel, innerwear, or swimwear

  • Gift cards

  • Personalized or custom-made products

3. How to Initiate a Return

To start a return or exchange, please follow these steps:

  1. Email our support team at help@fentra.in with your order number, reason for return, and photos of the item (if defective or damaged).

  2. Our customer support team will review your request and provide return shipping instructions within 24–48 hours.

  3. Package the item securely and ship it back according to the instructions provided.

4. Return Shipping & Fees

  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect product, we will cover the return shipping costs.

  • Customer Preference (Size/Mind Change): For general returns or exchanges, shipping costs are the responsibility of the customer (or a fixed return handling fee may be deducted from your refund amount).

5. Refunds & Processing

  • Inspection: Once your return is received and inspected, we will send you an email notification confirming receipt and whether your refund has been approved.

  • Refund Method: Approved refunds will be processed to your original payment method within 5 to 10 business days.

  • COD Orders: For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit after you provide your account details.

6. Cancellations

  • Orders can be canceled before they are processed or shipped. Please contact us immediately at help@fentra.in if you need to cancel an order.

  • Once an order has shipped, it cannot be canceled and must follow the standard return process.

7. Contact Us

For any questions regarding returns, exchanges, or refunds, reach out to us:

  • Email: help@fentra.in