Privacy Policy

At Fentra, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you visit our website or place an order, we may collect:

· Name

· Mobile number and email address

· Billing and delivery address

· Order and purchase details

· Payment details processed through secure payment partners

· Device, browser, IP address, cookies, and website usage information

2. How We Use Your Information

We use your information to:

· Process and deliver your orders

· Process payments, returns, exchanges, and refunds

· Send order and delivery updates

· Provide customer support

· Improve our website, products, and shopping experience

· Send promotional offers and marketing communications, where permitted

· Prevent fraud and protect our website and customers

You can opt out of marketing communications at any time.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as:

· Payment gateways

· Delivery and logistics partners

· Website, hosting, and technology providers

· Analytics and marketing service providers

These partners receive only the information required to provide their services.

4. Cookies

We use cookies and similar technologies to keep your shopping experience smooth, remember your preferences, maintain your cart, and understand website usage.

You can disable cookies through your browser settings, although some website features may not work properly.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system or method of data transmission can be guaranteed to be completely secure.

6. Your Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and our legal obligations.