At Fentra, we strive to process and deliver your orders as quickly and smoothly as possible. Below are the details of our shipping and delivery practices.
If you have any questions, reach out to us at help@fentra.in.
1. Order Processing Time
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All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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You will receive another notification email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery times are calculated at checkout based on your location and selected delivery method:
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Standard Delivery: 3 to 7 business days.
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Express Delivery: 1 to 3 business days (where available).
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Free Shipping: We offer free standard shipping on orders over a specified cart value (promotional codes or automatic discounts applied at checkout).
3. Cash on Delivery (COD)
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Cash on Delivery (COD) is available for select pincodes/locations.
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Additional verification (such as OTP or phone call) may be required before dispatching COD orders.
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A minimal COD handling fee may apply at checkout.
4. Order Tracking
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Once your package has shipped, a tracking link will be sent via email or SMS.
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You can track your package using the provided tracking ID directly on our logistics partner's portal.
5. Delayed, Lost, or Undelivered Packages
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Delays: Delivery dates are estimates. Unexpected delays due to courier issues, weather conditions, or local holidays may occasionally occur.
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Incorrect Address: Fentra is not responsible for orders delivered to an incorrect or incomplete address provided during checkout. Please verify your shipping address before completing your purchase.
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Damaged or Missing Items: If your package arrives damaged or items are missing, please email us within 48 hours of delivery at help@fentra.in with photo evidence.
6. Contact Information
For shipping updates or questions regarding your shipment, please contact us:
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Email: help@fentra.in